Human resource assignment | Human Resource Management homework help

Learning objectives

  • Understand the different methods for providing employee training and development
  • Design a system to evaluate the effectiveness of training activities


An organization that needs to train its employees needs to consider a wide variety of options for delivering and evaluating whether employees have learned anything. Some methods of training are good for factual information, other methods are good for shaping attitudes, and other methods are good for learning skills. Understanding which methods are appropriate for different learning goals can greatly facilitate the retention and application of training material back on the job. It is also important to learn how to develop good assessments of training outcomes to ensure that the substantial costs of training and development are being recouped.


Lee Perry is a regional manager for a chain of Caribbean quick service restaurants called “A Taste of Jamaica.” This chain restaurant offers several traditional dishes like fried plantains, tropical fruit, stewed peas, red pea soup, curried chicken, jerk chicken, and saltfish; traditional Jamaican beverages like carrot juice, ginger beer, and soursop drink are also served. Reggae music and the red-gold-green tricolor motif are also featured prominently to complete the ambience.

The chain has expanded rapidly, and Mr. Perry believes that in some cases, the quality of the product has begun to suffer because employees do not fully understand how to properly cook and serve authentic Jamaican cuisine. Although this is a quick service restaurant, Mr. Perry believes very strongly in serving fresh, healthy food and therefore cooks need to have more knowledge regarding cleaning and cutting raw fruit and vegetables, preparing uncooked meats in a sanitary manner, and other principles associated with gourmet cooking that would not be required in conventional fast food restaurants. It is also necessary that new hires understand the culture of Jamaica and Jamaican food to a significant extent, because the chain has marketed itself as a cultural experience rather than just as a place to get food.

Your task

Based on the information provided above, Mr. Perry would like you to provide him with advice on how to improve the performance of his workforce. He has looked closely at the Starbuck’s chain and would like to replicate their success at keeping their brand identity strong even in the face of massive expansion. You should design a training program to maintain the high standards of A Taste of Jamaica as they expand, possibly integrating ideas from the Starbuck’s training modules (you can look these up for yourself). He believes that it will be necessary to implement a few different types of training for different topics.

Describe what the primary goals of each training program will be, what methods will be used for delivering training, and how you will measure whether employees have actually succeeded in learning the relevant material. Your measurement design should specifically address whether employees know the material, whether they apply what they’ve learned on the job, and how the company can tell if these techniques have an impact on each restaurant’s bottom line. As you are making your proposals, it is worth noting that the organization does plan to have a few regional offices for management, where new employees can receive training in groups. As such, you need not assume that all training must be provided in every single restaurant.

Although he doesn’t necessarily want you to break things down into a point-by-point list in your final presentation, he would like you to provide the following information:

  1. What knowledge and skills (if any) will be learned in the training module?
  2. What attitudes and beliefs (if any) should be developed through the training module?
  3. What are the methods that should be used to provide this training material to candidates (i.e. should it be learned in a classroom setting, through videotapes, small group discussions, etc.)? Who should teach candidates this material? For each method you propose, give a full justification for why you believe that method will be especially good for increasing learning while minimizing costs.
  4. Perry is very concerned that once training is provided, it is rapidly forgotten or disregarded. When training material is applied on the job, it is called “transfer of training.” What will you do to ensure that the material that you’re teaching is actually transferred to behavior back on the job?
  5. How will you evaluate whether the training is effective? What types of performance, financial, and attitudinal measures will you use to assess the effectiveness of the training program?

It might help you to look up job descriptions for positions in food service using O*Net when determining appropriate learning module content.

Get 20% Discount on This Paper
Pages (550 words)
Approximate price: -

Try it now!

Get 20% Discount on This Paper

We'll send you the first draft for approval by at
Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

Do My Homework has assembled a team of highly skilled writers with diverse experience in the online writing circles. Our aim is to become a one stop shop for all your Academic/ online writing. Check out below our amazing service!


Essay Writing Services

At Do My Homework, we prioritize on all aspects that creates a good grade such as impeccable grammar, proper structure, zero-plagiarism, and conformance to guidelines. The principal purpose of essay writing is to present the author's evaluation concerning a singular subject about which they have made. Since Professionalism is the mother of every success, try our team of experienced writers in helping you complete your essays and other assignments.


Admission Papers

You have been trying to join that prestigious institution you long yearned for, but the hurdle of an admission essay has become a stumbling block. We have your back, with our proven team that has gained invaluable experience over time, your chance of joining that institution is now! Just let us work on that essay.How do you write an admission essay? How do you begin the essay? For answers, try Quality Custom Writers Now!


Editing and Proofreading

Regardless of whether you're pleased with your composing abilities, it's never an impractical notion to have a second eye go through your work. The best editing services leaves no mistake untouched. We recognize the stuff needed to polish up a writing; as a component of our editing and proofreading, we'll change and refine your write up to guarantee it's amazing, and blunder free. Our group of expert editors will examine your work, giving an impeccable touch of English while ensuring your punctuation and sentence structures are top-notch.


Technical papers

We pride ourselves in having a team of clinical writers. The stringent and rigorous vetting process ensures that only the best persons for job. We hire qualified PhD and MA writers only. We equally offer our team of writers bonuses and incentives to motivate their working spirit in terms of delivering original, unique, and informative content. They are our resources drawn from diverse fields. Therefore your technical paper is in the right hands. Every paper is assessed and only the writers with the technical know-how in that field get to work on it.


College Essay Writing

If all along you have been looking for a trustworthy college essay service provider that provides superb academic papers at reasonable prices, then be glad that you search has ended with us. We are your best choice! Get high-quality college essay writing from our magnificent team of knowledgeable and dedicated writers right now!


Quality Assignment/Homework Help

We give the students premium quality assignments, without alarming them with plagiarism and referencing issues. We ensure that the assignments stick to the rules given by the tutors. We are specific about the deadlines you give us. We assure you that you will get your papers well in advance, knowing that you will review and return it if there are any changes, which should be incorporated.